Privacy Policy

1. Description

Acceptance of Callfy's privacy policy (hereinafter "Privacy Policy") is a necessary condition for using our Callfy service (hereinafter "Service").

This Privacy Policy regulates the collection, processing, and use of your personal and non-personal information as a user of the Service, starting from the effective date shown in the header.

Callfy does not sell your personal information to third parties and will always ask for your consent before using your data for any purpose other than those described in this Privacy Policy.

To process your personal data, Callfy complies with current local and European legislation, as well as its development regulations.

Therefore, it adopts the necessary technical and organizational measures to prevent loss, misuse, alteration, unauthorized access, and theft of the provided personal data. Always in accordance with the state of technology, the nature of the data, and the risks to which they are exposed.

2. Information collected

To use the Service, the user must create a profile on Callfy when requesting information about a mobile device.

The information (personal or non-personal) collected by the Service will vary accordingly.

The personal and non-personal information collected by the Service will come through three channels: 1) automatically collected 2) voluntarily provided by you and 3) provided by third parties.

2.1. Automatically collected

This information will include:

La recopilada mediante cookies o mecanismos similares almacenados en tu dispositivo, siempre con tu consentimiento. Consulta nuestra Política de Cookies para más información.
Information collected through cookies or similar mechanisms stored on your device, always with your consent. Consult our Cookie Policy for more information. The IP address from which the connection is made, the type of device used and its characteristics, the version of the operating system, the type of browser, language, date, country, time of request, referral URL, or the mobile network used (among others).
Usage data of the Service and any errors detected during its use.
Data about your physical location through different technologies: GPS signals sent by a mobile device or information about the nearest Wi-Fi access points or mobile phone antennas. In any case, this data is always collected in accordance with your device's privacy settings.
Additionally, Callfy uses Google Analytics, an analytical service provided by Google, Inc. headquartered in the United States at 1600 Amphitheatre Parkway, Mountain View, California 94043. For the provision of these services, they use cookies that collect information, including the user's IP address, which will be transmitted, processed, and stored by Google as set forth in the website www.google.com. This may include the transmission of such information to third parties for legal reasons or when such third parties process the information on behalf of Google.
In any case, you can disable Google Analytics cookies from the Link.

2.2. Voluntarily provided by you

This information will include:

The information required by Callfy when creating a user profile in the Service, indicating at least the information marked with an asterisk in certain fields: email, phone, name and surname, and payment details.
You must also add the mobile phone number you intend to locate. You agree that you have obtained that number you intend to locate in a lawful manner and with the prior consent of its owner.
Regarding the password, the User will be responsible for its protection. In that sense, they will assume any damage and harm that may arise from its misuse or its transfer to third parties.
The information, whether personal or not, that the messages sent through the established contact or opinion channels in the Service may contain, such as your name, alias, or email.
The email you provide to subscribe to the newsletter. If you use a third party's email, you acknowledge having their consent for it.

2.3. Provided by third parties

This information will include:

Information provided by payment systems or credit card processors, such as the time of purchase or its amount.
Information provided by courier companies such as the time, place, and day of delivery.

The third party that consents will provide automated information about their device as indicated in section 2.1, their phone number, and their specific and concrete information at the time they have consented to disclose it.

Under no circumstances will the information go beyond the specific moment in which it has been accepted. The third party that does not consent will provide Callfy with automated information about their device as indicated in section 2.1, their phone number, and the name with which it would have been associated.

You can exercise at any time the rights of access, rectification, cancellation, and opposition of your personal data by email addressed to: [email protected] Or postal address: Av. Cerdanyola 75 - 1st, 08172, Sant Cugat del Vallés, Barcelona, Spain.

In both cases, you must identify yourself with your name and surname, as well as a copy of your ID or national ID.

Link you can find the different models to exercise such rights.

3. Rights and purposes

We inform you that filling out the forms is voluntary. However, if you do not fill in the mandatory fields (marked with an asterisk), the use of the Service will not be possible or will be limited.

The personal data you provide to us are incorporated and will be processed in the files owned by Smart Vice S.L, in order to be able to attend to your requests, provide the requested service, and keep you informed about issues related to the company's activity and its services.

You can exercise at any time the rights of access, rectification, cancellation, and opposition of your personal data by email addressed to: [email protected] Or postal address: Av. Cerdanyola 75 - 1st, 08172, Sant Cugat del Vallés, Barcelona, Spain.

In both cases, you must identify yourself with your name and surname, as well as a copy of your ID or national ID.

Link you can find the different models to exercise such rights.

Callfy undertakes to respect the confidentiality of the data collected in the file, use them in accordance with its purpose, comply with its custody obligation, and adopt all measures required to prevent alteration, loss, processing, or unauthorized access to the data, according to the applicable regulations.

4. Age

Regarding the use of the Service, you declare that you are of legal age and that you have the necessary legal capacity to be bound by this agreement and to use the site in accordance with its terms and conditions, which you fully understand and acknowledge.

You declare that all the information you provide to access the Service, before and during its use, is true, complete, and accurate.

5. Use of data

Callfy will use the collected data to:

Administer, provide, and update the Service.
Carry out the requested localization, provided that it is consented by the recipient.
Address the issues you raise.
Process the payments you make.
Send you, via email, if authorized or as provided for in the applicable regulations, our newsletter and/or offers from our business partners.

You can unsubscribe from these from the email received, from your user account, or by contacting us at [email protected]. However, you cannot unsubscribe from certain correspondence from us, such as messages regarding the security of your data or the terms and conditions of the Service.

Plan and develop the commercial activities of the Service, such as advertising, directly or through collaborating third parties.
Maintain the security of the Service, investigate illegal activities, enforce our terms and conditions, and assist law enforcement agencies in their possible investigations.

Likewise, Callfy may use personal and non-personal information of users in a manner of aggregated and anonymous data to display to third parties. You can also share statistics and demographic information about users and their use of the Service with third parties. None of this will allow these third parties to identify you personally.

6. Account Deletion

You can delete your account by requesting its deletion at [email protected].

If you decide to delete your account, all your data will be deleted, including backups, within a maximum period of 7 days.

7. Data Shared with Third Parties

There are third parties that manage part of the Service.

Callfy requires them to comply with this Privacy Policy to the extent applicable, in addition to having their own policy. However, Callfy will not be responsible for compliance with such a policy.

Under some circumstances, Callfy may share, use, or preserve some of the personal information collected with third parties:

To provide the Service:

Service providers who perform functions on our behalf, such as credit card processing, location processing, web hosting, business analytics, customer service, or marketing. These service providers may collect and have access to the information necessary for them to perform their functions, but they are not allowed to share or use the information for any other purpose.

To cooperate with competent authorities:

If we believe it is reasonably necessary to comply with any law, legal process, or legitimate interest anywhere in the world. In any case, we will only provide the strictly required information.

If we believe this action is appropriate to enforce the terms and conditions of Callfy.

If necessary to detect or prevent fraud or issues related to the security of Callfy, its providers, and users.

8. Security Measures

Callfy adopts all necessary technical and organizational measures to protect the security and integrity of the personal and non-personal information collected. Against unauthorized access, as well as accidental alteration, loss, or destruction.

The sending and transmission of data you perform through the Service are protected by electronic security techniques on the network such as the SSL protocol. Likewise, the information provided and stored in Callfy's databases is equally protected by security systems that prevent access by unauthorized third parties.

Callfy makes its best efforts to have the most updated systems for the effectiveness of these security mechanisms. Additionally, Callfy stores personal and non-personal information for as long as permitted and required by regulations. What is not needed is periodically destroyed.

Despite the above, Callfy cannot guarantee the absolute security of the collected information, so you must collaborate and use common sense at all times about the shared information.

9. Changes in the Privacy Policy

We may update this Privacy Policy in the future.

We will inform you about its changes by sending a notice to the provided email address and/or placing a notice in a prominent place on our website.